It Do Workz

One could earn crypto currencies in different ways, some of them are, Mining : This involves using powerful computers to solve complex mathematical problems in order to validate transactions on a blockchain network. Miners are rewarded with newly created cryptocurrency as a result. Trading : Cryptocurrencies can be traded on various cryptocurrency exchanges. Traders can buy and sell different cryptocurrencies based on their value at any given time. Staking : Staking involves holding a certain amount of cryptocurrency in a wallet to support the blockchain network. Users are rewarded with additional cryptocurrency for staking their coins. Participating in ICOs: Initial Coin Offerings (ICOs) are similar to Initial Public Offerings (IPOs) in the stock market. They are a way for new cryptocurrency projects to raise funds by offering tokens to investors in exchange for cryptocurrency or fiat currency. Faucets : Faucets are websites or apps that offer small amounts of cryptocurrency in excha...

There is a big difference between a caller’s interest and intent.In each of the following examples, you can identify both the caller’s interest and intent to visit the dealership.  In the following example, you will see that the caller expressed an interest in visiting the dealership, but she did not state an agreed intent to actually visit, nor did she express the probability or possibility of a visit. Instead, she clearly states that "if" they even decide to agree to a visit, she will let the agent know. In this example, you can identify the fact that she has not decided or agreed to a visit.  Only interest was expressed, no intent. Example: "I want to come out, but I need to talk to my husband first, and if we decide to we'll let you know" Example: "I saw a car I'm interested in on your website, and I was thinking of coming down this weekend if it has everything I'm looking for" | Caller and agent discuss the vehicle, and they find the calle...

The purpose of the category Inventory Discussion is to determine if the call is an opportunity to sell, buy, or lease a vehicle. The caller does not have to mention a particular make or model. The caller just has to show interest in a vehicle in the dealer's inventory or present an opportunity for the dealer to buy or trade the caller's vehicle. Here are the options: Yes Select this option if there was inventory discussed. Select this option if the caller and agent discuss payment or financing options for a potential purchase of the dealership's inventory. A specific make or model of a vehicle does not have to be mentioned. Select this option if the caller is interested in a lease buyout. Select this option if the caller is asking about a vehicle they saw online or in an advertisement. Select this option if the caller asks about a car they recently test drove. Select this option if the caller has a vehicle they would like to sell or trade to the dealership. Select this opti...

The purpose of the category Dealership Sales Visit is to determine if the agent or caller attempted to schedule a visit to the dealership. Here are the options: Yes, at a specific time or range of time within 1 hour Caller agreed to visit the dealership at a specific date and time Example: "I'm going to come in and take a look at 4:00" Example: "I'll stop by around 3:00 on Saturday" Example: "My husband will probably be there around 10:00" Example: "I'll try to go test drive it at noon" Example: "I'm on my way right now, and I'll be there in just a few minutes" Caller has estimated an amount of time it will take for him or her to arrive, and it falls within a one hour range of time. Example: "I'll come down in 30 minutes if it's still on the lot" | Agent: "I'll check and call you right back" Caller agreed to a visit within a one hour range of time Example: "Yeah, I'll be there...

The purpose of the category Inbound is to determine whether or not the call was handled by a live, qualified employee or interactive system. Here are the options: Handled by a qualified employee or interactive system Caller is connected to a qualified employee who is able to help the caller with his or her inquiry Call connection is lost after most of the caller’s inquiries have been handled by a qualified employee Call connection is lost after the caller’s contact information is shared with a qualified employee Call connection is lost after there is an appointment discussion with a qualified employee Caller asks for a specific employee who handles the call Caller is notifying the qualified employee that he/she has arrived to drop off/pick up their pet from their office Caller asks for a specific employee who is not available, but the receptionist or another qualified employee handles the call Caller is connected to a qualified employee who is able to help the caller with most of his o...

The purpose of the category Service Setter Booked is to determine if the caller represents a service appointment opportunity and if an appointment was booked during the call. Here are the options: Yes, booked for a specific date and time Caller agrees to an appointment with a specific date and time. Example call - Caller: "I need a tune-up."// Receptionist or agent: "We can fit you in at 11:45 tomorrow morning."// Caller: "Perfect. I'll see you then!"// Call ends. Caller agrees to an approximated time within a 45 minute time range. Example call - Caller: "I need to get my brakes repaired. Do you have any openings today?"// Agent: "You can come in now if you'd like"// Caller: "Great! I'll be there in half an hour." // Call ends. Caller discusses an existing appointment and agrees to a new appointment during the same call. Example call - Caller: "I'm checking on the status of my car that's in service., a...

The purpose of the category Outbound Appointment Outcome is to determine if the agent or intended party attempted to set an appointment. Remember : If the call does not connect to the intended party, please select "Correction: this call was not related to the buying, selling, trading, or test driving of a vehicle." Did the customer agree to come into the dealership? Here are the options: Yes: customer agreed to come to the dealership: Select this option if the agent is placing the call to determine if the intended party wants to buy, sell, trade, or test drive a vehicle and an appointment was set for a firm date and time. Example - Agent: "I saw that you may be interested in a new SUV. Could we get you to come down and check out what we have on the lot?" / Intended party: "Yes, I was planning on coming out today at 3:00." Select this option if the agent is placing the call to determine if the intended party wants to buy, sell, t...

The purpose of the category Dealership Appt Request is to determine if the agent or caller attempted to set an appointment. The caller should be seeking to purchase, lease, or trade-in a vehicle. Remember : If the call does not connect to a live, qualified employee or if the connection is lost, please select 'Correction: Not eligible, call was not an inventory call'. Did the salesman attempt to set an appointment? Comment below if I missed anything / to add some points. Here are the options: Appointment for a firm date / time: Select this option if an appointment was set for a specific date and time. Select this option if an appointment was agreed, and the caller approximates a time frame within a 45 minute range.      Example :Caller: "I'm looking for a used Toyota Corolla."Agent: "We have a couple. Want to come out and take one for a test drive?"Caller: "Yeah, I'll be there in half an hour."Call en...

The purpose of the category  Live Conversation - Inbound  is to determine if the caller was  connected to a qualified employee. Inbound category is the gateway to unlock other categories. If you open an account, they you will be provided with Inbound and outbound category. So unless you are fast, you will not get any calls. But at the same time you will have to be smart enough to tag the calls. I would suggest to take sometime for the first 15 to 20 calls. To be more precised, get to know the possibilities of various cases. Then you will start to play with it. You will have to keep in mind that if the call was handled by a receptionist it is not always connected. To will have to listen to the conversation further. My way of reviewing this category is .. Listen to the first few seconds of the call and then the last few seconds of the call. Incase if you have any doubts, you can listen to the entire conversation. You can also identify if the call was handled by s...

Why calling service is the key to unlock many of the service regarding categories. Like every other category, focus should be on starting and end of the call. However this will be your way after some practise. If you are reviewing this category for the first time then be patience and dont be in a rush. Appointment opportunity: Looking for vehicle maintenance or repair service. Looking for the repair or installation of a part. Looking for auto detailing. Caller asks if there are any recalls and if told open recall was there. Caller mentions both an existing appointment and a new appointment opportunity on the same call. Caller missed a previous appointment and is scheduling a new one. Upcoming scheduled appointment / vehicle already in service: Discussion about an   appointment scheduled for an upcoming time and/or date s. Discussion / Checking status of a   vehicle already in services. Adding a ervices to a vehicle that is already in service . Canc...