It Do Workz

The purpose of the category Inventory Discussion is to determine if the call is an opportunity to sell, buy, or lease a vehicle. The caller does not have to mention a particular make or model. The caller just has to show interest in a vehicle in the dealer's inventory or present an opportunity for the dealer to buy or trade the caller's vehicle. Here are the options: Yes Select this option if there was inventory discussed. Select this option if the caller and agent discuss payment or financing options for a potential purchase of the dealership's inventory. A specific make or model of a vehicle does not have to be mentioned. Select this option if the caller is interested in a lease buyout. Select this option if the caller is asking about a vehicle they saw online or in an advertisement. Select this option if the caller asks about a car they recently test drove. Select this option if the caller has a vehicle they would like to sell or trade to the dealership. Select this opti...

The purpose of the category Service Setter Booked is to determine if the caller represents a service appointment opportunity and if an appointment was booked during the call. Here are the options: Yes, booked for a specific date and time Caller agrees to an appointment with a specific date and time. Example call - Caller: "I need a tune-up."// Receptionist or agent: "We can fit you in at 11:45 tomorrow morning."// Caller: "Perfect. I'll see you then!"// Call ends. Caller agrees to an approximated time within a 45 minute time range. Example call - Caller: "I need to get my brakes repaired. Do you have any openings today?"// Agent: "You can come in now if you'd like"// Caller: "Great! I'll be there in half an hour." // Call ends. Caller discusses an existing appointment and agrees to a new appointment during the same call. Example call - Caller: "I'm checking on the status of my car that's in service., a...

The purpose of the category Outbound Service Call Purpose is to determine why the agent is placing the outbound service call. For some Outbound calls, you may only hear the caller's voice. This is by design. Please mark those one-sided recordings the same as you would a regular Outbound call, based on the instructions below. Here are the options: To invite the customer into the dealership for a service appointment Select this option if the agent is placing the outbound call in order to invite the customer into the dealership. To discuss the status of a vehicle currently at the dealership Select this option if the agent is placing the outbound call in order to discuss the status of a vehicle that is currently at the dealership. To discuss a recent service visit to the dealership Select this option if the agent is placing the outbound call in order to discuss the customer’s recent visit to the dealership. Example – Agent: “We j...

Why calling service is the key to unlock many of the service regarding categories. Like every other category, focus should be on starting and end of the call. However this will be your way after some practise. If you are reviewing this category for the first time then be patience and dont be in a rush. Appointment opportunity: Looking for vehicle maintenance or repair service. Looking for the repair or installation of a part. Looking for auto detailing. Caller asks if there are any recalls and if told open recall was there. Caller mentions both an existing appointment and a new appointment opportunity on the same call. Caller missed a previous appointment and is scheduling a new one. Upcoming scheduled appointment / vehicle already in service: Discussion about an   appointment scheduled for an upcoming time and/or date s. Discussion / Checking status of a   vehicle already in services. Adding a ervices to a vehicle that is already in service . Canc...

Department category in Humanatic is really easy to earn some bucks. You will have to listen carefully in the starting and ending of the calls. We could easily find the department at the  starting of the call. To make sure that the call was connected, we will have to listen last few seconds of the call. This method will work for almost 80% of the calls. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Sales : • To reach the sales department  • Enquiry related to sales. Service: • To reach the service department. • Enquiry regard to service  Parts: • To reach the parts department. • Enquiry related to parts. Other: • To reach a department other than sales, service, or parts. Could not be determined: • If couldn’t not able to determined the department. Correction: Call Not connected to a qualified agent...

In Humanatic, Inventory discussion is one the category which might be easy but at the same time it is tricky. We might end up in getting a penalty. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Yes •Interested in buying/selling/trade-in/ leasing a vehicle. •Discussing about payment /credit application/ co-signer/ financing options of the car that they were interested. •Enquiring about the ad online/ recently test drove / car sale/ Any special program they got in mail/ Even if discussed vehicle is not available. •Checking for appraisal of the car , checking the price, old car's worth Not Inventory: service or parts •Discussing/Enquiring about Oil change, Flat tyres, Tyre rotation, etc. •Schedule an Appointment for services / Parts/ Body Shop/ Collision Centre. •Information/Price of Parts, Checking the availabilty of parts. •...