It Do Workz

The purpose of the category  Reason for Outbound Call  is to determine the agent's intention for placing the outbound call. The individual who has called does NOT have to be interested in buying, selling, trading, or test driving a vehicle. Instead, you should be listening for whether or not the agent was calling to discuss the buying, selling, trading, or test driving of a vehicle, as well as whether or not an appointment was requested, regardless of the call recipient's interest. One-sided phone calls:   For some Outbound calls, you may only hear the interested party's voice. This is by design. These calls should be reviewed the same as calls where you can hear both parties. Please review them based on the following instructions and the content you can hear from the one side of the conversation. Did the agent attempt to discuss buying/selling/trading/test driving a vehicle? Yes Select this option if the agent is attempting to discuss buying/selling/tra...

The purpose of the category Outbound Appointment Outcome is to determine if the agent or intended party attempted to set an appointment. Remember : If the call does not connect to the intended party, please select "Correction: this call was not related to the buying, selling, trading, or test driving of a vehicle." Did the customer agree to come into the dealership? Here are the options: Yes: customer agreed to come to the dealership: Select this option if the agent is placing the call to determine if the intended party wants to buy, sell, trade, or test drive a vehicle and an appointment was set for a firm date and time. Example - Agent: "I saw that you may be interested in a new SUV. Could we get you to come down and check out what we have on the lot?" / Intended party: "Yes, I was planning on coming out today at 3:00." Select this option if the agent is placing the call to determine if the intended party wants to buy, sell, t...

The purpose of the category Dealership Appt Request is to determine if the agent or caller attempted to set an appointment. The caller should be seeking to purchase, lease, or trade-in a vehicle. Remember : If the call does not connect to a live, qualified employee or if the connection is lost, please select 'Correction: Not eligible, call was not an inventory call'. Did the salesman attempt to set an appointment? Comment below if I missed anything / to add some points. Here are the options: Appointment for a firm date / time: Select this option if an appointment was set for a specific date and time. Select this option if an appointment was agreed, and the caller approximates a time frame within a 45 minute range.      Example :Caller: "I'm looking for a used Toyota Corolla."Agent: "We have a couple. Want to come out and take one for a test drive?"Caller: "Yeah, I'll be there in half an hour."Call en...

The purpose of the category Outbound Service Call Purpose is to determine why the agent is placing the outbound service call. For some Outbound calls, you may only hear the caller's voice. This is by design. Please mark those one-sided recordings the same as you would a regular Outbound call, based on the instructions below. Here are the options: To invite the customer into the dealership for a service appointment Select this option if the agent is placing the outbound call in order to invite the customer into the dealership. To discuss the status of a vehicle currently at the dealership Select this option if the agent is placing the outbound call in order to discuss the status of a vehicle that is currently at the dealership. To discuss a recent service visit to the dealership Select this option if the agent is placing the outbound call in order to discuss the customer’s recent visit to the dealership. Example – Agent: “We j...

The purpose of the category  Live Conversation - Inbound  is to determine if the caller was  connected to a qualified employee. Inbound category is the gateway to unlock other categories. If you open an account, they you will be provided with Inbound and outbound category. So unless you are fast, you will not get any calls. But at the same time you will have to be smart enough to tag the calls. I would suggest to take sometime for the first 15 to 20 calls. To be more precised, get to know the possibilities of various cases. Then you will start to play with it. You will have to keep in mind that if the call was handled by a receptionist it is not always connected. To will have to listen to the conversation further. My way of reviewing this category is .. Listen to the first few seconds of the call and then the last few seconds of the call. Incase if you have any doubts, you can listen to the entire conversation. You can also identify if the call was handled by s...

Why calling service is the key to unlock many of the service regarding categories. Like every other category, focus should be on starting and end of the call. However this will be your way after some practise. If you are reviewing this category for the first time then be patience and dont be in a rush. Appointment opportunity: Looking for vehicle maintenance or repair service. Looking for the repair or installation of a part. Looking for auto detailing. Caller asks if there are any recalls and if told open recall was there. Caller mentions both an existing appointment and a new appointment opportunity on the same call. Caller missed a previous appointment and is scheduling a new one. Upcoming scheduled appointment / vehicle already in service: Discussion about an   appointment scheduled for an upcoming time and/or date s. Discussion / Checking status of a   vehicle already in services. Adding a ervices to a vehicle that is already in service . Canc...

Department category in Humanatic is really easy to earn some bucks. You will have to listen carefully in the starting and ending of the calls. We could easily find the department at the  starting of the call. To make sure that the call was connected, we will have to listen last few seconds of the call. This method will work for almost 80% of the calls. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Sales : • To reach the sales department  • Enquiry related to sales. Service: • To reach the service department. • Enquiry regard to service  Parts: • To reach the parts department. • Enquiry related to parts. Other: • To reach a department other than sales, service, or parts. Could not be determined: • If couldn’t not able to determined the department. Correction: Call Not connected to a qualified agent...