It Do Workz

The purpose of the category Inventory Discussion is to determine if the call is an opportunity to sell, buy, or lease a vehicle. The caller does not have to mention a particular make or model. The caller just has to show interest in a vehicle in the dealer's inventory or present an opportunity for the dealer to buy or trade the caller's vehicle. Here are the options: Yes Select this option if there was inventory discussed. Select this option if the caller and agent discuss payment or financing options for a potential purchase of the dealership's inventory. A specific make or model of a vehicle does not have to be mentioned. Select this option if the caller is interested in a lease buyout. Select this option if the caller is asking about a vehicle they saw online or in an advertisement. Select this option if the caller asks about a car they recently test drove. Select this option if the caller has a vehicle they would like to sell or trade to the dealership. Select this opti...

The purpose of the category Inbound is to determine whether or not the call was handled by a live, qualified employee or interactive system. Here are the options: Handled by a qualified employee or interactive system Caller is connected to a qualified employee who is able to help the caller with his or her inquiry Call connection is lost after most of the caller’s inquiries have been handled by a qualified employee Call connection is lost after the caller’s contact information is shared with a qualified employee Call connection is lost after there is an appointment discussion with a qualified employee Caller asks for a specific employee who handles the call Caller is notifying the qualified employee that he/she has arrived to drop off/pick up their pet from their office Caller asks for a specific employee who is not available, but the receptionist or another qualified employee handles the call Caller is connected to a qualified employee who is able to help the caller with most of his o...

Department category in Humanatic is really easy to earn some bucks. You will have to listen carefully in the starting and ending of the calls. We could easily find the department at the  starting of the call. To make sure that the call was connected, we will have to listen last few seconds of the call. This method will work for almost 80% of the calls. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Sales : • To reach the sales department  • Enquiry related to sales. Service: • To reach the service department. • Enquiry regard to service  Parts: • To reach the parts department. • Enquiry related to parts. Other: • To reach a department other than sales, service, or parts. Could not be determined: • If couldn’t not able to determined the department. Correction: Call Not connected to a qualified agent...

In Humanatic, Inventory discussion is one the category which might be easy but at the same time it is tricky. We might end up in getting a penalty. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Yes •Interested in buying/selling/trade-in/ leasing a vehicle. •Discussing about payment /credit application/ co-signer/ financing options of the car that they were interested. •Enquiring about the ad online/ recently test drove / car sale/ Any special program they got in mail/ Even if discussed vehicle is not available. •Checking for appraisal of the car , checking the price, old car's worth Not Inventory: service or parts •Discussing/Enquiring about Oil change, Flat tyres, Tyre rotation, etc. •Schedule an Appointment for services / Parts/ Body Shop/ Collision Centre. •Information/Price of Parts, Checking the availabilty of parts. •...