It Do Workz

The purpose of the category  Live Conversation - Inbound  is to determine if the caller was  connected to a qualified employee. Inbound category is the gateway to unlock other categories. If you open an account, they you will be provided with Inbound and outbound category. So unless you are fast, you will not get any calls. But at the same time you will have to be smart enough to tag the calls. I would suggest to take sometime for the first 15 to 20 calls. To be more precised, get to know the possibilities of various cases. Then you will start to play with it. You will have to keep in mind that if the call was handled by a receptionist it is not always connected. To will have to listen to the conversation further. My way of reviewing this category is .. Listen to the first few seconds of the call and then the last few seconds of the call. Incase if you have any doubts, you can listen to the entire conversation. You can also identify if the call was handled by s...

Why calling service is the key to unlock many of the service regarding categories. Like every other category, focus should be on starting and end of the call. However this will be your way after some practise. If you are reviewing this category for the first time then be patience and dont be in a rush. Appointment opportunity: Looking for vehicle maintenance or repair service. Looking for the repair or installation of a part. Looking for auto detailing. Caller asks if there are any recalls and if told open recall was there. Caller mentions both an existing appointment and a new appointment opportunity on the same call. Caller missed a previous appointment and is scheduling a new one. Upcoming scheduled appointment / vehicle already in service: Discussion about an   appointment scheduled for an upcoming time and/or date s. Discussion / Checking status of a   vehicle already in services. Adding a ervices to a vehicle that is already in service . Canc...

Department category in Humanatic is really easy to earn some bucks. You will have to listen carefully in the starting and ending of the calls. We could easily find the department at the  starting of the call. To make sure that the call was connected, we will have to listen last few seconds of the call. This method will work for almost 80% of the calls. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Sales : • To reach the sales department  • Enquiry related to sales. Service: • To reach the service department. • Enquiry regard to service  Parts: • To reach the parts department. • Enquiry related to parts. Other: • To reach a department other than sales, service, or parts. Could not be determined: • If couldn’t not able to determined the department. Correction: Call Not connected to a qualified agent...

In Humanatic, Inventory discussion is one the category which might be easy but at the same time it is tricky. We might end up in getting a penalty. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Yes •Interested in buying/selling/trade-in/ leasing a vehicle. •Discussing about payment /credit application/ co-signer/ financing options of the car that they were interested. •Enquiring about the ad online/ recently test drove / car sale/ Any special program they got in mail/ Even if discussed vehicle is not available. •Checking for appraisal of the car , checking the price, old car's worth Not Inventory: service or parts •Discussing/Enquiring about Oil change, Flat tyres, Tyre rotation, etc. •Schedule an Appointment for services / Parts/ Body Shop/ Collision Centre. •Information/Price of Parts, Checking the availabilty of parts. •...