It Do Workz

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The purpose of the category Inventory Discussion is to determine if the call is an opportunity to sell, buy, or lease a vehicle. The caller does not have to mention a particular make or model. The caller just has to show interest in a vehicle in the dealer's inventory or present an opportunity for the dealer to buy or trade the caller's vehicle. Here are the options: Yes Select this option if there was inventory discussed. Select this option if the caller and agent discuss payment or financing options for a potential purchase of the dealership's inventory. A specific make or model of a vehicle does not have to be mentioned. Select this option if the caller is interested in a lease buyout. Select this option if the caller is asking about a vehicle they saw online or in an advertisement. Select this option if the caller asks about a car they recently test drove. Select this option if the caller has a vehicle they would like to sell or trade to the dealership. Select this opti...

The purpose of the category  Live Conversation - Inbound  is to determine if the caller was  connected to a qualified employee. Inbound category is the gateway to unlock other categories. If you open an account, they you will be provided with Inbound and outbound category. So unless you are fast, you will not get any calls. But at the same time you will have to be smart enough to tag the calls. I would suggest to take sometime for the first 15 to 20 calls. To be more precised, get to know the possibilities of various cases. Then you will start to play with it. You will have to keep in mind that if the call was handled by a receptionist it is not always connected. To will have to listen to the conversation further. My way of reviewing this category is .. Listen to the first few seconds of the call and then the last few seconds of the call. Incase if you have any doubts, you can listen to the entire conversation. You can also identify if the call was handled by s...

In Humanatic, Inventory discussion is one the category which might be easy but at the same time it is tricky. We might end up in getting a penalty. Please find the possible cases that we may come in. We could discuss about the inventory discussion in this post. Comment below if I missed anything / to add some points. Yes •Interested in buying/selling/trade-in/ leasing a vehicle. •Discussing about payment /credit application/ co-signer/ financing options of the car that they were interested. •Enquiring about the ad online/ recently test drove / car sale/ Any special program they got in mail/ Even if discussed vehicle is not available. •Checking for appraisal of the car , checking the price, old car's worth Not Inventory: service or parts •Discussing/Enquiring about Oil change, Flat tyres, Tyre rotation, etc. •Schedule an Appointment for services / Parts/ Body Shop/ Collision Centre. •Information/Price of Parts, Checking the availabilty of parts. •...