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The purpose of the category Dealership Appt Request is to determine if the agent or caller attempted to set an appointment. The caller should be seeking to purchase, lease, or trade-in a vehicle. Remember : If the call does not connect to a live, qualified employee or if the connection is lost, please select 'Correction: Not eligible, call was not an inventory call'. Did the salesman attempt to set an appointment? Comment below if I missed anything / to add some points. Here are the options: Appointment for a firm date / time: Select this option if an appointment was set for a specific date and time. Select this option if an appointment was agreed, and the caller approximates a time frame within a 45 minute range.      Example :Caller: "I'm looking for a used Toyota Corolla."Agent: "We have a couple. Want to come out and take one for a test drive?"Caller: "Yeah, I'll be there in half an hour."Call en...

The purpose of the category Outbound Service Call Purpose is to determine why the agent is placing the outbound service call. For some Outbound calls, you may only hear the caller's voice. This is by design. Please mark those one-sided recordings the same as you would a regular Outbound call, based on the instructions below. Here are the options: To invite the customer into the dealership for a service appointment Select this option if the agent is placing the outbound call in order to invite the customer into the dealership. To discuss the status of a vehicle currently at the dealership Select this option if the agent is placing the outbound call in order to discuss the status of a vehicle that is currently at the dealership. To discuss a recent service visit to the dealership Select this option if the agent is placing the outbound call in order to discuss the customer’s recent visit to the dealership. Example – Agent: “We j...